Frequently Asked Questions
Expert assistance for your musical journey
Do you offer a trial period for instruments?
Yes, we offer a 7-day in-home trial period for most violins, violas, and cellos to ensure the instrument meets your tonal preferences and playability needs.
How are instruments protected during shipping?
All instruments are professionally set up, secured with bridge protectors, and shipped in custom-engineered, climate-controlled packaging to prevent damage and structural shifts.
What is your return policy for accessories and bows?
Unused accessories and bows in original condition can be returned within 30 days of purchase for a full refund, excluding shipping costs.
Do instruments come with a warranty?
Every instrument purchased from Metzler Violin Shop includes a one-year structural warranty against defects in materials and craftsmanship.
Do you provide international shipping?
We ship worldwide via carbon-neutral international carriers. Please note that customers are responsible for any local customs duties or VAT upon arrival.
Are the instruments ready to play upon arrival?
Yes, our expert luthiers perform a professional setup on every instrument, including bridge fitting and peg lubrication, so they are ready to play right out of the box.